Link:Consumerist's Blog on AOL Manual
There are some things in this blog that just cracks me up. I find it somewhat amusing and a tad bit annoying when customer service representatives don't help out the customers. I mean if you call to cancel, STOP HASSLEING THE CUSTOMER AND CANCEL THE STUPID THING ALREADY. This manual that AOL has is probably the worst thing that a customer service representative can have for a customer.
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